Experience Mapping For Real Insights
Improving Website Effectiveness
Going Global
Improving The Promise Of A Brand
Insourcing Human Resources
Picking Your Targets Carefully
True Integration
Identifying Key Touchpoints
Delivering Customer Value
Next Generation Products
Employee Feedback
Lawyers And Computers

Improving The Promise Of A Brand

A Fortune 500 insurance and financial services firm sought to develop a more compelling brand promise for one of its variable annuity products. Gelb Consulting conducted web-enabled telephone interviews with broker-dealers to assess the appeal of the new sales presentation. These interviews explored initial reactions and attitudes about the product, its benefits to the broker and investor, and gathered recommendations for improving their marketing communications materials. Our work resulted in direction on what matters most to broker-dealers, and how best to increase sales through the sales literature.





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