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Monitor Your Customer Experience
Customer satisfaction and relationship management are key to a company’s overall success.
Traditional customer surveys, while valuable, only provide a snapshot of the customer relationship. All too often, the results are too broad or not timely enough to take meaningful action.
Gelb’s Customer Experience Dashboard provides a cost-effective alternative. This online customer listening post is an active, live tool to elicit feedback at times most relevant to the customer experience.
Most importantly, results are provided in real-time and escalated for immediate action.
Benefits of a Gelb Experience Dashboard
- Real-time Responses Build Customer Relationships - You can ask questions at the conclusion of a proposal process, post-project, or even while a complex project is underway.
- Escalation Feature for “At-Risk” Customers – Responses from customers deemed “at-risk” are placed into a queue. Each response is emailed to a specific designee within your organization for service recovery.
- Cost-Effectiveness – For a nominal fee, we provide a live tool which allows for unlimited responses.
- Customization - Each questionnaire is customized to your needs (with insight to your company, industry and customers ).
- Accessibility – Users can access results anywhere and, depending on permission, view all results.
- Actionable Results - Executives can view the queue to monitor problem resolution or examine trends.
See how the experience dashboard can work for you by viewing this overview, which will show you examples of some of the available features: Gelb Customer Experience Dashboard.
Read more about our experience dashboards: Responsive Marketing .
