Professional Services

As a professional services firm ourselves, we appreciate the effort needed to get clients and keep them. Working with other world-class professional services firms, Gelb has successfully designed enriching customer experiences to make advocates out of clients.

Just like professional services firms, our work has been varied, including:

·         Marketing consulting firms

·         Brand consultancies

·         Human resources services

·         Financial and investor information services

·         Litigation support services

·         Publishers

·         Software providers

·         Building management

The most commonly requests made of Gelb:

·         Build a brand that’s an asset of increasing value

·         Conduct marketing research to support brand strategy engagements

·         Execute polls for press releases

·         Define marketing strategies to build client loyalty

·         Assess and improve customer experiences to increase market share

·         Make go/no-go decisions on new products and services

·         Monitor the customer experience with dashboards for real-time service recovery